Terms & Conditions
Booking conditions and procedures
Booking conditions and procedures apply to all clients intending to book with Kifaru Travel CC.
Quotes
All quotes given are subject to change due to availability, price changes, currency fluctuations etc. These will only be confirmed on receipt of payment in full.
Reservations and Bookings
Bookings of air-tickets/ holiday packages/ tours/ safaris/ car hire are not confirmed unless and until payment in full has been received and final confirmation is sent when the booking becomes binding and the terms and conditions, as contained herein, become enforceable.
Travel Insurance
We strongly recommend that passengers do not travel over border without travel insurance. We can offer you World-Wide Travel Insurance as well as baggage cover. For rates and further information contact us. It is vital that sufficient travel insurance be purchased to cover the duration of your trip. Please note that travel insurance may only be purchased prior to your departure. Kifaru travel strongly recommends additional insurance cover over and above the free cover supplied by the credit card company applicable when purchasing air tickets on credit card. It is necessary to check with the relevant credit card company regarding the details and extent of the free insurance cover applicable.
Health
When booking with Kifaru Travel CC, the client acknowledges and confirms that he or she is medically fit, in good health and is able to embark upon the flight/ tour/ safari.
Kifaru travel cannot be held responsible for any curtailment/ denial of services due to health issues.
Service Fees
Service fees will be levied on all travel bookings and associated services.
Travel Documents
Please ensure that all your travel documents are in order prior to departure. It is ultimately the passenger’s responsibility to ensure that they are in possession of valid passports together with health documents and any visas that may be required. All passports must be valid for at least 6 months after your intended return. In certain instances, foreign passport holders require a re-entry and/ or a departure permit when returning and/ or departing to and from South Africa. You are hereby advised to contact the relevant authorities to check the requirements.
We cannot accept liability where entry into a country is denied for any reason, for any change in requirements and/ or delays, loss of passports and documentation caused by any third party concerned.
Accommodation
Accommodation is as specified in the itinerary or brochure. The use of specific accommodation is subject to availability. Kifaru Travel CC reserves the right to make use of alternative accommodation. This will in no way affect the price of the tour/ safari.
Car Hire
Kifaru Travel CC reserves the right to utilize different sizes or types of vehicles to those indicated depending on demand and availability.
Kifaru Travel only undertakes to make car hire bookings on behalf of clients as agents of car rental companies. All drivers must ensure that they have the correct licenses for the category of vehicle and insurances to cover all eventualities and risks. They will also be responsible for traffic fines etc., even after their return of vehicles. All terms and conditions of car rental companies will apply.
Refunds and Cancellation Policy
It is the traveller's responsibility to initiate the refund, but Kifaru Travel CC will process the refund application on the passenger's behalf. We can only pass the refunded amount on to the traveller once the airline has transferred the funds in full to us. If tickets are paid by credit card, the airline will refund to the credit card directly. Please note that not all refund applications are successful.
If it becomes necessary to cancel your flight/ tour/ car-hire/ holiday etc., you must notify us immediately in writing. Cancellation will take effect upon receipt and acknowledgement of your cancellation. Cancellations fees apply in all instances and vary depending on the carrier/ operator/ agent.
Kifaru Travel CC acts as an agent between the passenger and the airline, car rental companies and tour operators. As such, we cannot be held liable for loss, damage, accident, delay or inconvenience caused by the principals concerned. Any cancellation fees incurred, or specified by the principle, will be for your account.
Delays
Kifaru Travel CC shall not be responsible for the consequences of any delays whether arising from flights, accidents, breakdowns or any other cause.
Liability and Responsibility
Kifaru Travel shall not be liable for any loss or damage whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, late or non-confirmation or acceptance of reservation, loss or damage caused by delays, accidents, sickness, injury or death, whether occasioned by negligence or not nor by any person acting for, through or on behalf of Kifaru Travel CC.
Law and Jurisdiction
The law of the Republic of South Africa shall govern the relationship between Kifaru Travel CC and its clients. The parties consent to the jurisdiction of the Magistrate's Court in respect of any dispute, action or proceedings, which may arise between Kifaru Travel CC and the client.
